• Duncan, BC

    When we go cruising to Desolation Sound, we often anchor out and make use of our tender, which is an Ocean Air aluminum RIB with...

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  • Hood Canal, WA

    We went up to the Hood canal and crab Friday. Hauler worked great. We were a three man crew with an average age of 75...

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  • Valdez, AK

    Gentlemen, I have fished Valdez Alaska for past 13 years spending a month or more each year on the water. I have used several brands...

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Customer Service / Support

If you don’t find the answer you need here, please contact us.

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Most of our products are shipped directly from our manufacturing facility to you, the Dealer. Before leaving our facility, each item is carefully inspected and packaged so that it will arrive in perfect condition. We use only trusted shippers to deliver your order as quickly and as safely as possible.
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Standard Shipping

Our Standard Shipping in the Continental U.S. is by U.S. Postal Service. Normal service items will be shipped by Priority Mail with Delivery Confirmation unless requested otherwise.

Alternative Standard Shipping is by UPS Ground. Alternative Standard Shipping does not include any applicable surcharges for items that must be shipped via a specialized freight carrier. (See below.)
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We will insure your shipment for its value provided you request that service. The nominal charge will be added to your invoice.
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Freight Shipping

Items that cannot be shipped by standard carriers (due to over weight or over size) or require special handling are shipped via a Specialized Freight Carrier. Freight items may incur additional shipping charges.
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Drop Shipping

If you are a member of our dealer network and make a special request, you may choose to have your order DROP SHIPPED to your customer. Please call for details and make arrangements when you place your order.
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Repaired Item Shipping

If you have an item that needs repair (in-warranty or out-of-warranty), you must call us for instructions. The item must be shipped prepaid. Repairs will be made and the item returned to you. Out-of-Warranty repairs must be pre-paid prior to return shipping.
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Rush Delivery

Priority or Rush Delivery can be requested with an extra charge. Possible alternative shippers are U.S. Express Mail, UPS Blue Label, UPS Next Day, FedEx 2nd Day, and FedEx Next Day.
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Alaska and Hawaii Delivery

Many items can be shipped to Alaska or Hawaii by Air Carrier or by Barge Lines. Possible Air Shipment alternatives are U.S. Priority Mail, U.S. Express Mail, UPS 2nd Day Air, FedEx 2nd Day. During the Boating Season we make delivery trips to Alaska Marine Lines and/or Boyer Barge Lines for bulk freight shipment. This is generally the cheapest shipping method, especially if you already have an account with them.
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Where We Ship

We currently do shipments all over the U.S. and Canada. We have also made shipments to many countries outside of the U.S. including Australia, New Zealand, South America, Germany, Great Britain, Mexico, Saudi Arabia, Ireland, and many others. World-wide shipping is easiest via DHL. Some countries, such as Canada require shipping through an import agent (Freight Forwarder). Please call for additional information.
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Delivery Times

Shipping times may vary for each product and time of year, so please refer to the estimated shipping date on your invoice. Our products have become very popular with boaters everywhere. While this is good for business, it often means there will be a backlog of orders during the peak of our season. The busy part of our season is from February through July. You may want to consider this in scheduling your product inventory.

We try hard to ship within the times quoted (and faster if possible), but sometimes items are delayed beyond the stated windows. If an item that you order will take longer than the original estimate, we will inform you as soon as possible to let you know what the new estimated shipping date is.
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Method of delivery

The majority of items are shipped via Postal Priority Mail or UPS Ground, but for larger items and bulk orders we may use specialized freight carriers. (See above.)
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Returns and Exchanges

Quality Products NorthWest, LLC does not take returns or exchanges directly from the end user. Please see your local dealer where you purchased your product for any policy regarding returns or exchanges. Dealer policies may vary by individual dealer. Our products are Warranted against material or workmanship defects. Please see our Warranty Policy.
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Damaged Goods Replacement

Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route. Please inspect your purchase immediately upon receipt. If there is any damage, please file a claim with your shipping agent and contact us within 3 Business days to arrange for a replacement. Keep all of the original packing material. Please contact us, and we’ll provide you with instructions.
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Product Warranties

All products are covered by the limited warranty policy provided with your item. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us. All warranty claims are subject to our Terms of Use.

In addition to our normal 90-Day Limited Warranty for Material and Workmanship defects, we also provide an OPTIONAL Buyer Protection Extended Service Contract. The Extended Product Warranty is available for our major products, such as our Safe-T-Puller and Safe-T-Hauler units. The Extended Warranties are available for One-Year, Two-Year or Three-Year contracts. Please contact us for details.
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Product Refurbishment and Repair

All Puller and Hauler products can be repaired or replaced as needed. The customer must directly contact us to discuss the specific problem and possible repair or replacement avenues. Any returned items must be shipped at the owner’s expense. An estimate will be made for repair. Customer authorization is required for all repairs. Payment for repairs and return shipping must be made prior to the product being returned.
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Terms of Use

All Puller and Hauler products are designed and warranted for sports fisheries and recreational use only. The products are warranted against material or workmanship defects. In order for this warranty to be in effect, the product must be properly installed and operated within its stated capacity limits. Overloading or improper usage is not covered. Submerging of motor or electrical components in saltwater is not covered. The product must be maintained and operated in a safe and common sense manner for your own protection. Never allow children to operate the product. Do not attempt to disassemble the product motor or gear reduction unit. There are no user serviceable parts. If you are having a problem with your unit, please call our customer service for diagnosis and instructions for repair.
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